Effective Date: May 19, 2026
Last Updated: May 19, 2026
Introduction
Welcome to Russell & Bromley (https://russelandbromley.com/). Since 1873, we have built our reputation on trust, quality, and respect for our customers. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, purchase our luxury footwear and leather goods, or interact with our brand.
We are committed to safeguarding your privacy and handling your data with the utmost care and transparency. This policy applies to all information collected through our website, email communications, customer service interactions, and any other digital touchpoints associated with Russell & Bromley.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or provide us with your personal information.
What Information We Collect
We collect several types of information to provide you with exceptional service and a personalized shopping experience:
Personal Identification Information: When you create an account, place an order, or contact customer service, we collect your name, email address, telephone number, billing address, and shipping address. For purchases, we also collect payment card details, though these are processed securely through our payment service providers and are not stored on our servers.
Order and Transaction Information: We maintain records of your purchase history, including products ordered, sizes selected, prices paid, delivery preferences, and returns or exchanges. This helps us fulfill your orders accurately and provide better recommendations.
Technical and Usage Data: Our website automatically collects certain information about your device and browsing behavior, including IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click patterns, and device identifiers. We use cookies and similar tracking technologies to gather this data.
Communication Records: When you contact us via email, phone, or live chat, we retain records of your inquiries, feedback, complaints, and our responses to improve our customer service quality.
Marketing Preferences: We track your subscription status for promotional emails, your interests in specific product categories, and your engagement with our marketing communications.
User-Generated Content: If you submit product reviews, testimonials, or participate in surveys, we collect the content you provide along with associated metadata.
Use of Information
We use your personal information for the following legitimate business purposes:
Order Fulfillment and Service Delivery: Processing your purchases, arranging delivery to your specified address, handling returns and exchanges, and providing post-purchase support are our primary uses of your data.
Account Management: We use your information to create and maintain your customer account, allowing you to track orders, save preferences, and access your purchase history.
Customer Communication: We contact you regarding order confirmations, shipping updates, delivery notifications, and responses to your inquiries. We may also reach out about products you’ve viewed or abandoned in your shopping cart.
Personalization and Recommendations: Your browsing history and purchase patterns help us suggest products that match your style preferences, display relevant content, and customize your shopping experience.
Marketing and Promotional Activities: With your consent, we send newsletters, promotional offers, seasonal collections announcements, and exclusive event invitations. You can opt out at any time through the unsubscribe link in our emails.
Quality Improvement and Analytics: We analyze aggregated data to understand customer preferences, improve our website functionality, enhance product offerings, optimize inventory management, and refine our marketing strategies.
Fraud Prevention and Security: We monitor transactions and account activities for suspicious behavior to protect both you and Russell & Bromley from fraudulent activities, unauthorized access, and security breaches.
Legal Compliance: We process your information as necessary to comply with applicable laws, regulations, legal processes, and governmental requests.
Third-Party Disclosure
We value your trust and do not sell your personal information to third parties. However, we share your data with select partners and service providers under strict confidentiality agreements:
Payment Processors: Secure payment gateways handle your financial transactions. These providers comply with PCI DSS standards and do not use your payment information for any purpose beyond processing your purchase.
Shipping and Logistics Partners: Courier services and delivery companies receive your name, address, and contact information solely to fulfill your orders efficiently.
IT and Cloud Service Providers: Technology partners who host our website, manage our databases, provide email services, and support our technical infrastructure have access to your data only as necessary to perform these functions.
Marketing and Analytics Services: We work with platforms like Google Analytics, social media advertising networks, and email marketing providers to analyze website performance and deliver targeted advertisements. These services may use cookies and tracking pixels as described in our Cookie Usage section.
Professional Advisors: Legal counsel, accountants, auditors, and consultants may access your information when providing professional services to Russell & Bromley.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy’s protections.
Legal Obligations: We disclose information when required by law, court order, legal process, or to protect the rights, property, and safety of Russell & Bromley, our customers, or others.
All third parties with access to your data are contractually obligated to maintain confidentiality and use your information only for specified purposes.
Cookie Usage
Our website uses cookies and similar technologies to enhance functionality and improve your experience:
Essential Cookies: These are necessary for basic website operations, including shopping cart functionality, secure login, and payment processing. You cannot disable these cookies without affecting core site features.
Performance Cookies: We collect anonymous data about how visitors use our site, which pages are most popular, and where errors occur. This helps us optimize website performance and user experience.
Functionality Cookies: These remember your preferences such as language selection, currency, size preferences, and recently viewed items to provide a more personalized experience.
Marketing and Targeting Cookies: With your consent, we use these to display relevant advertisements on Russell & Bromley and third-party websites, track campaign effectiveness, and limit ad frequency.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may limit your ability to use certain website features. For detailed information about managing cookies, visit www.aboutcookies.org.
We also use Google Analytics to analyze website traffic. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
External Links
Our website may contain links to third-party websites, including social media platforms, payment processors, and affiliate partners. Russell & Bromley is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.
Links to external review platforms like Trustpilot, Next, and social media channels are provided for your convenience. Your interactions with these sites are governed by their respective privacy policies.
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology, indicated by the padlock icon in your browser.
Access Controls: Only authorized personnel with legitimate business needs have access to personal information, and they are bound by strict confidentiality obligations.
Secure Storage: Your data is stored on secure servers with firewalls, intrusion detection systems, and regular security audits.
Payment Security: We do not store complete payment card details. Our payment processors comply with PCI DSS requirements and use tokenization to protect your financial information.
Regular Updates: We continuously monitor security developments and update our systems and protocols to address emerging threats.
Despite these measures, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security and encourage you to use strong passwords and safeguard your account credentials.
User Rights and Choices
You have significant control over your personal information:
Access and Correction: You can review and update your account information at any time by logging into your Russell & Bromley account or contacting customer service.
Marketing Opt-Out: Unsubscribe from promotional emails using the link in any marketing message, or adjust your communication preferences in your account settings. Please note that you will still receive transactional emails related to your orders.
Data Portability: Request a copy of your personal information in a structured, commonly used format that you can transfer to another service provider.
Deletion Requests: Ask us to delete your personal information, subject to legal retention requirements and legitimate business needs such as completing pending transactions or resolving disputes.
Objection and Restriction: Object to certain processing activities or request that we limit how we use your information in specific circumstances.
Cookie Management: Control cookie preferences through your browser settings or our cookie consent tool.
To exercise these rights, contact us at Support@russelandbromley.com or +44 20 7734 6991. We will respond to verified requests within 30 days.
Protection of Minors
Russell & Bromley does not knowingly collect personal information from individuals under 16 years of age. Our website and services are intended for adults. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information from our systems.
CCPA Compliance
For California residents, the California Consumer Privacy Act (CCPA) provides additional rights:
Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: California residents can opt out of the “sale” of personal information. However, Russell & Bromley does not sell personal information as defined by CCPA.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights, including denying services, charging different prices, or providing different service levels.
To submit a CCPA request, email Support@russelandbromley.com with “CCPA Request” in the subject line. We may need to verify your identity before processing your request.
GDPR Compliance
For residents of the European Economic Area, United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR):
Legal Basis for Processing: We process your data based on contract fulfillment, legitimate interests, legal obligations, or your consent, depending on the context.
Data Protection Officer: Contact our Data Protection Officer at Support@russelandbromley.com for GDPR-related inquiries.
International Transfers: When we transfer data outside the EEA/UK, we ensure adequate safeguards through Standard Contractual Clauses or other approved mechanisms.
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:
Active Accounts: Information is retained while your account remains active and for a reasonable period thereafter to facilitate potential reactivation.
Purchase Records: Transaction history is maintained for seven years to comply with tax, accounting, and legal requirements.
Marketing Data: Communication preferences and engagement data are kept until you unsubscribe or request deletion.
Technical Logs: Website usage data and cookies are typically retained for 12-24 months unless longer retention is required for security purposes.
After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. The “Last Updated” date at the top indicates when the most recent changes were made.
Significant changes will be communicated through prominent notice on our website or via email to registered users. We encourage you to review this policy regularly to stay informed about how we protect your information.
Continued use of our website after policy updates constitutes acceptance of the revised terms.
Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we welcome your contact:
Email: Support@russelandbromley.com
Phone: +44 20 7734 6991
Mail: Russell & Bromley, 64 King’s Rd, London SW3 4UD, United Kingdom